Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Welshpool | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Welshpool collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Welshpool is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Welshpool and across the UK. We are the data controller responsible for your personal information.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, gender, and contact information including address, telephone number, and email address.
Health and medical information: Medical history, current medications, weight, BMI, and other health data necessary to assess your suitability for weight loss treatment.
Payment information: Billing details processed securely through our payment provider.
Technical data: IP address, browser type, and website usage information collected automatically when you visit our site.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your medical suitability for weight loss treatments and issue appropriate prescriptions.
To process and dispatch your medication. Once approved by our pharmacist, delivery is made within 1 working day.
To maintain accurate patient records and ensure continuity of care.
To communicate with you regarding your orders, consultations, and treatment progress.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To improve our website and services based on aggregated, anonymised usage data.

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and where necessary, the processing of special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly, including secure login and checkout processes.
Analytical cookies: Help us understand website traffic and user behaviour so we can improve our services.
Preference cookies: Remember your settings and preferences for future visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only in the following limited circumstances:

Healthcare professionals: Where clinically necessary, relevant health information may be shared with other healthcare providers involved in your care.
Service providers: Trusted third parties who support our operations, such as payment processors and delivery partners, under strict data processing agreements.
Regulatory bodies: We may disclose information to the GPhC, NHS, or other authorities where required by law or for regulatory compliance.

All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of eight years from the date of last contact, or longer where required by law. Payment data is retained only as long as necessary for financial and legal purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data transmissions are encrypted using secure SSL technology.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, ask for your data to be deleted where it is no longer necessary, and object to or restrict certain types of processing. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Welshpool
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.